Refund policy

ALL YOU NEED TO KNOW ABOUT RETURNS AND EXCHANGE POLICY

At TeleRock, we take customer satisfaction very seriously and consider it a top priority. Our return and exchange policy will help you in the event a purchase does not match your expectations. If you are not completely satisfied with your purchase for any reason, you can return it for a refund or exchange (subject to the terms below).

 

EXCEPTIONS TO RETURN & EXCHANGE POLICY

• Non-returnable Items

Certain products and services may not be returned or exchanged, and these include:

• Labor, delivery, and/or installation services
• Gift Cards
• Personal care
• Special orders
• Non-defective, opened video games and computer software
• Items that have been damaged through intentional or accidental abuse

BUNDLES

Items bought together as a bundle cannot be returned or exchanged separately.

REFUNDS

• No cash refunds are allowed.
• Goods are returned based on the market price.
• In case of offers / bundles / promotions / discounts, goods are returned based on the discounted price.

 

ASSISTANCE

If you have any questions or need additional help with returns or exchanges, please contact our Customer Service team.

Our Customer service team is available on:

• +961 76 060033.

During the following hours:

• From Monday to Friday: 9am to 7:30pm
• Saturday: 9am till 7pm